Got Questions About 8999 Games? We Have the Answers.

No. Each player is allowed one account only. Creating multiple accounts is a violation of the 8999 Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option or contact support.

On the Login page, click "Forgot Password" and enter your registered mobile number. You will receive an OTP to verify your identity. Once verified, you can set a new password. If you no longer have access to your registered number, contact support directly for account recovery assistance.

Basic account verification happens automatically when you confirm your mobile number during registration. For higher withdrawal limits, you may be asked to complete identity verification by submitting a copy of your National ID card. This is a standard security measure to protect your account and comply with responsible gaming guidelines.

You must be at least 18 years old to register and play at 8999 Games. This is a firm requirement. If we find that an account belongs to someone under 18, the account will be closed immediately and any balance will be returned. Please read our Responsible Gaming page for more information.

If you wish to close your account, contact our support team and request account closure. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are processed within 24 hours. If you are closing your account due to gambling concerns, please visit our Responsible Gaming page first — we have self-exclusion tools that may help.

8999 accepts the three most popular mobile banking services in Bangladesh:

• bKash — the most widely used option
• Nagad — fast and reliable
• Rocket — Dutch-Bangla Bank's mobile wallet

All transactions are processed in Bangladeshi Taka (BDT). No international cards or bank transfers are required.

The minimum deposit at 8999 is ৳100. This low threshold means you can start playing real-money games without committing a large amount upfront. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification.

Most 8999 withdrawals are processed within minutes and arrive in your bKash, Nagad, or Rocket wallet almost instantly. During peak hours, processing may take up to 30 minutes. If your withdrawal has not arrived after one hour, please contact support with your transaction reference number.

The minimum withdrawal at 8999 is ৳200. You can withdraw any amount above this threshold at any time, as long as your account balance covers it and any active bonus wagering requirements have been met.

8999 does not charge any fees on deposits or withdrawals. The amount you deposit is the amount credited to your account. The amount you request to withdraw is the amount sent to your wallet. Standard mobile banking transaction fees from your bKash, Nagad, or Rocket provider may apply on their end.

If your deposit has not appeared in your 8999 account within 10 minutes, first check that the transaction was completed successfully in your mobile banking app. If the payment went through but your balance has not updated, contact support immediately with your transaction ID, the amount, and the time of payment. We will resolve it as quickly as possible.

8999 currently offers six real-money games:

• Callbreak — the classic Bangladeshi trick-taking card game
• Aviator — the crash game with multipliers up to 100x
• Live Casino — Baccarat, Roulette, and Teen Patti with live dealers
• Bingo — easy multiplayer bingo with real cash prizes
• Ice and Fire — a high-volatility slot with dual-element bonus rounds
• Caishen Wins — a high-RTP slot themed around the Chinese god of wealth

New games are added regularly, so check the Game page for the latest additions.

Some games offer a demo or practice mode so you can learn the rules and mechanics before betting real money. To play for real money and withdraw winnings, you need to register a free account and make a deposit. Demo mode is a great way to get comfortable with a new game before committing real funds.

Aviator is a crash game. A multiplier starts at 1x and climbs higher with each passing second. You place a bet before the round starts, then watch the multiplier rise. You must click "Cash Out" before the plane flies away — if you do, your bet is multiplied by the value at the time you cashed out. If the plane flies away before you cash out, you lose your bet. The tension is what makes it so exciting.

Minimum bets start from as low as ৳10 on most games at 8999. This makes the platform accessible to players at every budget level. You do not need to bet big to enjoy the games or win real money. Maximum bet limits vary by game and are displayed within each game interface.

Yes. All games at 8999 use a certified Random Number Generator (RNG) to determine outcomes. The results are provably fair and cannot be manipulated by the platform or any player. You can verify the fairness of any game result using the verification tools available within each game. 8999 is committed to transparent, honest gaming.

Among the slot games, Caishen Wins has the highest RTP (Return to Player), meaning your money lasts longer and wins come more regularly. For skill-based games, experienced Callbreak players consistently achieve better returns because strategy plays a significant role. Aviator offers the highest potential multipliers but also carries the most risk — it rewards patience and discipline.

New players at 8999 receive a welcome bonus on their first deposit. The bonus amount and percentage are displayed on the Register page and may vary based on current promotions. To claim the welcome bonus, simply register, make your first deposit, and the bonus will be credited to your account automatically.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ৳500 bonus with a 10x wagering requirement means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements are clearly stated for each bonus offer at 8999.

Yes. 8999 runs regular promotions for existing players including weekly reload bonuses, cashback offers on losses, and special event promotions tied to festivals and sporting events. Download the 8999 app to receive push notifications so you never miss a promotion. Check the promotions section in your account dashboard for current offers.

No. Bonuses must meet their wagering requirements before they can be withdrawn. However, any winnings generated from real-money bets (not bonus funds) can be withdrawn at any time. The bonus balance and real-money balance are tracked separately in your account so you always know exactly what is withdrawable.

Yes. The free 8999 Android app is available for download from the App page. It is under 25 MB, installs in seconds, and works on any Android device running version 5.0 or higher. The app gives you faster load times, push notifications for bonuses, and a smoother overall experience compared to the mobile browser.

The dedicated app is currently Android only. However, iPhone and iPad users can access all 8999 games through the Safari or Chrome browser — the mobile browser experience is fully optimised for iOS and works just as well. iOS app support is planned for a future update.

Visit the App page on your Android device and tap the download button. Before installing, go to your phone's Settings → Security → enable "Install from Unknown Sources" (or "Allow from this source" on newer Android versions). Once enabled, open the downloaded APK file and follow the on-screen instructions. The whole process takes under a minute.

8 999 is optimised for low data usage, which is important for Bangladesh players on limited mobile data plans. Most games use between 1 MB and 5 MB per session. Live Casino streams use slightly more data due to the video feed. We recommend connecting to Wi-Fi for Live Casino sessions if you are on a limited data plan.

Yes. 8999 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is never sold or shared with third parties. For full details on how we handle your data, read our Privacy Policy.

To keep your account safe:

• Use a strong, unique password that you do not use on other sites
• Never share your login details with anyone — 8999 staff will never ask for your password
• Log out after each session, especially on shared devices
• Contact support immediately if you notice any suspicious activity on your account

Change your password immediately using the reset option on the Login page, then contact support right away. Our security team will review your account activity, freeze any suspicious transactions, and help you secure your account. Act quickly — the sooner you report it, the better we can protect your funds.

Visit the Support page to reach our team. We are available 24 hours a day, 7 days a week. You can expect a response within minutes during normal hours. For urgent issues such as missing funds or account access problems, mark your message as urgent and our team will prioritise it.

To help us resolve your issue as quickly as possible, please include:

• Your registered mobile number
• A clear description of the issue
• Transaction ID or reference number (for payment issues)
• Screenshots if relevant
• The date and time the issue occurred

The more detail you provide upfront, the faster we can help.

Our support team includes agents who understand the needs of Bangladesh players and are familiar with local payment methods and common issues. While the platform interface is in English, our support team is experienced in helping Bangladeshi players navigate any situation comfortably.